Privacy Policy

1. Introduction

flexyMobInt.online ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our mobile consultancy and internet advisor services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services. By accessing and using our website and services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you voluntarily provide when you contact us for consultancy services, including:

• Contact Information: Full name, email address, phone number, and province/location
• Consultation Details: Information about your current mobile plan, internet provider, data usage, speed requirements, and budget preferences
• Service Preferences: Which services you're interested in (mobile consultancy, internet consultancy, or both)
• Communication Preferences: How you prefer to be contacted and your availability for consultations

2.2 Information Collected Automatically

When you visit our website, we may collect:

• Device Information: Browser type, operating system, and device type
• Usage Information: Pages visited, time spent on pages, links clicked, and referral sources
• IP Address: Your Internet Protocol (IP) address for security and analytics purposes

2.3 What We Do NOT Collect

To be absolutely clear, we do NOT collect or ask for:

• Banking account information or account numbers
• Credit card numbers or payment card information
• Social insurance numbers or government ID numbers
• Passwords for your existing mobile or internet accounts
• Any sensitive financial information

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing Consultancy Services: To analyze your needs and provide personalized mobile plan and internet advisor recommendations
• Communication: To respond to your inquiries and maintain communication about your consultation
• Service Improvement: To understand how you use our services and improve our offerings
• Marketing: To send you information about our services (only with your consent)
• Safety and Fraud Prevention: To detect, prevent, and address fraud and security issues
• Legal Compliance: To comply with applicable laws and regulations

4. Data Security

Our security measures include:

• Secure HTTPS connections for all online communications
• Encryption of sensitive data during transmission
• Limited access to personal information by authorized personnel only
• Regular security assessments and updates
• Secure data storage practices

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specifically:

• Consultation information is retained for 12 months after your consultation
• You may request deletion of your data at any time by contacting us
• We will permanently delete your information within 30 days of your deletion request, unless we are required by law to retain it
• We may retain anonymized data for statistical and analytical purposes

6. Sharing Your Information

We respect your privacy and do not sell, trade, or rent your personal information to third parties. We only share information:

• With Your Consent: When you explicitly agree to share information
• For Service Providers: With trusted service providers who assist us (always under strict confidentiality agreements)
• For Legal Reasons: When required by law or to protect our rights and your safety
• Business Transfers: In the event of merger, acquisition, or business closure

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Right to Access: You can request a copy of the personal information we hold about you
• Right to Correction: You can request that we correct any inaccurate information
• Right to Deletion: You can request that we delete your personal information
• Right to Opt-Out: You can opt out of marketing communications at any time
• Right to Data Portability: You can request your information in a portable format

To exercise any of these rights, please contact us at info@telesmart.ca with your request.

8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience. These include:

• Essential Cookies: Required for website functionality
• Analytics Cookies: To understand how you use our site and improve it
• Marketing Cookies: To show you relevant content (only with your consent)

You can control cookie preferences through your browser settings. Disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete such information and terminate the child's account immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, regulations, and other factors. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last Updated" date below. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Email: info@telesmart.ca
• Phone: 888-403-1339
• Address: [Your Business Address]

We will respond to your inquiry within 10 business days.

13. Policy Compliance

This Privacy Policy complies with applicable Canadian federal and provincial privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and provincial privacy laws.